Access
Enhanced Interactive Voice Response (eIVR) Phone System
DentaQuest's eIVR phone system has been upgraded recently to increase response times. Members and providers may now request information in both English and Spanish*. Members may verify their eligibility and locate a dentist in any area of their state. Providers may confirm member eligibility, obtain a member's claim history, and check a member's benefit coverage. Providers also may ask for a faxed copy of the information they need.
With eIVR, you can obtain the information you need instantly via phone. To access the DentaQuest eIVR 24-hours a day, 7 days a week call:
- Illinois Providers: 1.888.875.7482
- Maryland Healthy Smiles Dental Program: 1.888.696.9598 option 2
- South Carolina Healthy Connections Providers: 1.888.307.6553
- TennCare Providers 1.888.554.5542
- Virginia “Smiles For Children” 1.888.912.3456 option 1
- All DentaQuest Providers 1.800.341.8478
Patient Claim History And Fax Back Verification As Close As Your Phone!
Our enhanced Interactive Voice Response (eIVR) system is available 24-hours a day, 7 days a week and provides:
- Patient Eligibility
- Frequently Utilized Code Claim History, including: D0120, D0150, D0210, D0212, D0272, D0274, D0330, D1110, D1120, D1201, D1203, D1204, D1205, D1351, D5110, D5120, D5130 and D5140
- Fax Back Verification of Your eIVR Call
- Spanish Call Capability*
Through DentaQuest’s eIVR phone system, you can quickly and easily determine eligibility as well as obtain past claims history information. A fax verification of the information provided during the call is also an available option.
To access this function, you will need to login with your DentaQuest Location Number and the last 4 digits of your locations’ tax ID. Once an eligible member’s information is entered and results are communicated, you can then select the option to obtain claim history for that member.
All information provided via the eIVR is also available on the Web at www.dentaquestgov.com.
* Provider support in Spanish available ONLY via the DentaQuest eIVR.
Back